FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns Facts:
Below are some common questions about shipping, returns, and exchanges
When will my order ship?
All standard orders ship within 2–7 business days from the date you place your order. Custom orders require extra time to craft and personalize; these typically ship within 7–10 business days. Once shipped, you’ll receive a confirmation email with tracking details.
How do I track my order?
After your order has shipped, we'll send you a shipping confirmation email containing a tracking number. Simply click the provided link or enter the tracking number on the carrier's website to view your order’s progress.
What shipping carriers do you use?
We ship primarily through reputable carriers such as USPS, UPS, and FedEx, selecting the best method based on your order’s size, destination, and delivery speed.
What is your return policy?
We stand behind our products! If you're not completely satisfied, contact us within 7 days of receiving your item. Personalized or custom-made items may not be eligible for returns unless damaged or defective. For detailed return instructions, visit our Returns page or contact our support team.
Secure & Sustainable Shipping
We carefully package every product using eco-friendly materials to protect your order during transit while supporting our commitment to sustainability.
Ordering Facts
Below are some of are common questions about orders
Can I request a custom order?
Absolutely! We love turning your unique ideas into beautiful pieces. For custom orders, please contact us at info@bluegrassgifts.com with your request, and we'll guide you through the process step-by-step.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure online payment options.
Is my payment information secure?
Absolutely! We utilize industry-standard SSL encryption technology (🔒) to protect your information, ensuring your transactions are safe and secure.
Instant Order Updates
After checkout, you’ll immediately receive an order confirmation email, followed by regular status updates to keep you informed from start to finish.
How do I contact customer support?
If you have any questions, concerns, or special requests, we're here to help! Simply reach out via email at info@bluegrassgifts.com, and we'll get back to you promptly during our business hours (Mon–Fri, 9am–5pm EST).
Product Facts
Below are some common questions about our products
Quality Craftsmanship
Each Bluegrass Gifts product is thoughtfully handcrafted, ensuring quality, authenticity, and attention to detail in every item.
Uniquely Designed Creations
All our designs—from wooden signs and candles to mugs and home décor—are created exclusively in-house, making each item unique and distinctively yours.
Locally Inspired, Nationally Loved
Our products celebrate the rustic charm and natural beauty of Kentucky, bringing warmth and personality to homes everywhere.