Free Shipping on All Orders |Handcrafted in Kentucky
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Everything You Need to Know

Questions? We've Got Answers.

From shipping times to stain care, custom orders to mug microwaving — the stuff you want to know, without the runaround.

Shipping & Orders

How fast we ship, who carries it, and how to track it.

Standard orders ship within 2–7 business days. Custom or personalized orders take 7–10 business days because each one is hand-stained and finished from scratch. You'll get a tracking email as soon as your order leaves the workshop.

As soon as your order ships, we send a confirmation email with a tracking number. Click it to see real-time updates directly from the carrier.

We use USPS, UPS, and FedEx. We pick whichever carrier gets your order to you fastest and most safely based on the size and destination.

Yes — every order ships free anywhere in the continental U.S. No minimum, no codes, no gimmicks. We build shipping into our pricing so you never get surprised at checkout.

All major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are protected by industry-standard SSL encryption.

Currently we only ship within the continental United States. If you're outside the U.S. and really want one of our signs, contact us and we'll see what we can figure out.

Wooden Signs

V-carved real wood made in our Kentucky workshop.

Vinyl signs have sticker lettering applied to the surface — the letters peel off over time. Our signs are V-carved, meaning the letters are literally cut INTO the wood with a CNC machine. You can run your fingers across the carved letters and feel the depth. They won't peel, fade, or lose their definition for decades.

Three sizes across all our signs:

Small: 16" x 3.5"
Medium: 24" x 5.5"
Large: 30" x 7.25"

20 finishes in total — a mix of stains and painted finishes. Options include Aged Barrel, Barn Red, Black Paint, Bone, Briarsmoke, Cabernet, Carbon Gray, Dark Walnut, Early American, Ebony, Fogstone, Golden Mahogany, Gray Paint, Kona, Midnight Blue, Olive Brown, Weathered Gray, Western Oak, White Paint, and Worn Navy.

We use pine for our stained signs and poplar for our painted signs. Pine has beautiful natural grain character that takes stain perfectly, while poplar gives us a smooth, consistent surface that's ideal for painted finishes. Both are real solid wood — never plywood or MDF — and hand-picked for quality.

Every sign is sealed with a protective polyurethane finish designed for indoor use. The poly locks in the stain or paint, gives the surface a subtle protective sheen, and keeps your sign looking fresh for years.

If you need a sign for an outdoor space, reach out through our contact form before ordering. By request, we can apply an exterior-grade spar urethane sealer instead, which is more flexible and UV-resistant for outdoor environments.

Every sign ships with a sawtooth hanger already mounted on the back — just pop a nail or screw in your wall and hang it. No tools or hardware needed from you.

Dust it with a dry microfiber cloth. For deeper cleaning, use a slightly damp cloth — never soak it or use chemical cleaners. Keep out of direct sunlight for years and years to preserve the stain color.

By default, our signs are sealed with indoor-grade polyurethane — they're built to live on a wall inside your home, office, or bar. If you need a sign for an outdoor space, let us know through our contact form before ordering and we can apply a spar urethane finish instead.

Heads up though: even with an exterior-grade finish, wood signs are still subject to some fading and warping when exposed to direct sun, rain, and extreme humidity. Nothing made of real wood lives forever outside — but a spar-sealed sign will last much longer than a standard poly one.

Absolutely — custom signs are some of our favorite work. Send us a message through our contact page with your idea, size, and preferred stain color. We'll reply within 24 hours with a quote and timeline.

Mugs

Durable white ceramic mugs with vivid, wraparound dye-sublimation prints.

Two sizes:

11oz (0.33L) — 3.74" tall, 3.15" diameter
15oz (0.44L) — 4.61" tall, 3.43" diameter

Both sizes have a classic C-handle and glossy white finish.

Durable white ceramic with a glossy, shiny finish. Lead-free and BPA-free, so you can drink from them confidently every day.

Yes — our mugs are fully dishwasher safe. You can also hand wash them with warm water and dish soap.

Yes — microwave safe. Heat your coffee, tea, or hot chocolate right in the mug.

We use dye sublimation, which permanently bonds the ink into the glossy ceramic surface. The print wraps fully around the exterior of the mug — not just one side — and it won't peel, fade, or wash off.

Very. Dye sublimation on glossy ceramic produces bright, crisp colors that pop — perfect for bold designs, photos, and detailed artwork.

Clean in the dishwasher or hand wash with warm water and dish soap. Avoid steel wool or abrasive cleaners — a regular sponge does the job.

Apparel

Soft, ethically-made t-shirts built for everyday comfort.

We print on the Gildan Softstyle 64000 — a lightweight (4.5 oz), ultra-soft, classic unisex crew tee. It's a true staple: clean fit, durable, and comfortable enough to wear all year round.

Solid colors are 100% ring-spun cotton, ethically grown and harvested in the U.S. Heather colors use a 35% cotton / 65% polyester blend for added durability. Sport Grey and Antique colors are 90% cotton / 10% polyester, and Graphite Heather is a 50/50 blend. Every shirt is Oeko-Tex certified for safety and quality.

Sizes run from XS to 5XL — a full size range for every body type. Each product page has a size chart with exact width, length, and sleeve measurements so you can find the right fit before ordering.

The Gildan 64000 is a classic unisex cut with a crew neckline and no side seams — clean, versatile, and slightly relaxed. If you're between sizes, size down for a fitted look or stick with your usual size for the relaxed fit. Shoulders are reinforced with twill tape so the shirt holds its shape through years of washing.

We use Direct-to-Garment (DTG) printing for most designs, with Direct-to-Film (DTF) for sleeve prints and neck labels. DTG bonds the ink directly into the fabric, so the print stays soft to the touch and holds up through normal washing. No cracking, no peeling.

Machine wash cold (max 30°C / 90°F) with similar colors. Tumble dry low or hang dry to extend the life of the print. Iron or steam on low heat only — never directly on the design. No bleach, no dry cleaning.

Yes — every shirt has a pearlized, tear-away label so you can remove it for total comfort. No scratchy tags on the back of your neck.

Returns & Damages

Our policy for returns, refunds, and damaged products.

Because every sign is custom-stained to order, we handle returns primarily on damaged or defective items. If your order arrives damaged, contact info@bluegrassgifts.com within 7 days with photos and we'll make it right — either a replacement or a full refund.

Since every sign is hand-stained specifically for your order, we can't accept returns for change-of-mind. Please review the product photos, stain color options, and size carefully before ordering. If you have questions before buying, reach out and we'll help you pick the right one.

Email info@bluegrassgifts.com within 7 days of receiving your order. Include your order number and photos of the damage. We'll send a replacement or process a full refund — whichever you prefer.

Once a refund is approved, it's processed back to your original payment method within 10 business days. Your bank may take a few additional days to show the credit on your statement.

Yes — unworn, unused apparel and mugs in original packaging can be returned within 7 days of receiving the order. Custom or personalized mugs and shirts are non-returnable unless damaged or defective.

Custom Orders

Want something personalized or totally unique? We love custom work.

Yes — custom orders are some of our favorite projects. Personalized family signs, wedding gifts, anniversary pieces, and one-of-a-kind designs are our specialty. Email info@bluegrassgifts.com with your idea and we'll get started.

Send us a message through our contact page or email info@bluegrassgifts.com. Include as much detail as possible: the text you want, rough size, preferred stain color, any inspiration photos, and your timeline. We'll reply within 24 hours with a quote.

Custom pricing depends on size, complexity, and design work involved. Simple customizations (changing text on an existing design) usually stay close to the standard price. More complex one-of-a-kind designs cost a bit more because of the design time. We'll always quote you upfront before any work begins.

Custom orders typically take 7–10 business days from approval to shipping. More complex designs or high-volume periods (like the holidays) may take a bit longer. We'll always give you a realistic timeline when we quote the project.

Absolutely. For any custom sign, we send a digital proof for your approval before cutting any wood. You can request revisions until it looks exactly right — then we start production.

Custom orders are non-refundable once production has started, because we've already cut, stained, and finished a piece specifically for you. That's why we always send a proof first — so you can catch anything before we start cutting.

Save up to 20%When You Bundle

Every sign you add gets you a bigger discount — automatically applied at checkout. No code required.

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Still Have Questions?

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